Frequently Asked Questions
What You Need to Know
HOW DOES THIS WORK?
Step 1 - Choose which plan suits you best 3,6 or 12 months
Step 2 – Set up your full profile and click confirm
Step 3 – Sit back, relax and wait for that cute email on the 21st ‘’Your order has been shipped’’ Then enjoy your new pjs and cosy treats
HOW CAN I CANCEL MY SUBSCRIPTION?
We are sorry to hear you want to leave if there is anything we can do to help you find a better plan please get in touch with our Customer Care Team by calling us on 0858015000.
PLEASE NOTE: If you are cancelling after the 1st day of the month, you will still get that months box as you will have already paid.
Also please ensure you read our terms and conditions.
ARE THERE ANY HIDDEN FEES?
Don’t worry, there are no hidden fees. Full price at checkout includes postage, packaging and VAT.
Please take your time to read the terms and conditions & our FAQ.
MAY I RETURN MY BLU'S PJ'S BOX?
If you wish to return a box back to us, please do so within 14 days of your box being dispatched. After this period, we will not accept returns.
Please note that boxes will only be refunded if all the items are returned unworn/unused.
To return your box back to us, please contact us on email@example.com and we will send you all return details.
Please note we will not cover return fees.
WHAT HAPPENS IF I RECEIVE THE SAME PJ'S TWICE?
We will be making every effort to have a new style/design each month. If in a rare occurrence this was to happen, we would accept responsibility and send you out a new pair free of charge.
If this has happened please contact our care team on firstname.lastname@example.org who will be happy to help.
WHEN IS MY NEXT PAYMENT DUE?
For pay monthly subscription plans, payment for your first box will be taken straight away when you sign up. After this, payments are typically taken on or around the first of the month.
For pay upfront subscriptions, the full amount for a 3, 6- or 12-month plan is taken right away when you sign up.
Another 3, 6- or 12-month payment will be taken for the subscription renewal on the 2nd of the renewal month unless you opt out of the plan (e.g. You have a 6-month plan that started in February and ends in July. The renewal payment will be taken on the 2nd of August).
WHAT HAPPENS IF I DONT HAVE THE MONEY WHEN YOU CHARGE MY ACCOUNT?
We will typically attempt to debit your account every 48-72 hours until it is successful. If we are unable to successfully charge you after several attempts, we will withhold shipment of the box until your billing details are updated. The subscription will go into 'waiting' mode until your billing details are updated. However, this will not cancel the subscription.
Please ensure you always only have one subscription with us to avoid duplicate payments.